Pay Your Utility Bill
Utility bills are generated the last day of the month and payments are due by the 20th of the following month. Payments received after the 25th of the month may not be reflected on the bill. We accept payments via credit card, cash, check, and money order.
Note: If you are looking to establish service at your new residence, please submit a Home Owner Application or Tenant Application. If you would like to close an existing account and request a final bill, please email us at ptutilities@cityofpt.us at least one business day prior to the day you wish to discontinue service and include your forwarding address.
UNDERSTANDING YOUR BILL
Your bill is made up of monthly base and consumption fees for water, wastewater and stormwater. The amounts charged for service represent base fees for the stated month plus consumption-based usage fees for water used between the dates listed as "previous reading" and "current reading" under the meter reading section of your bill. For a breakdown of rates, please visit our Utilities Information page or view the 2024 Rate Sheet.
credit, debit, or ach
The City of Port Townsend’s new online portal, CivicPay, provides utility customers up-to-date access to their account(s), including payment and adjustment history, monthly water consumption reports, as well as online payment options: pay using your credit card or bank account, make either a one-time payment or enroll in recurring, monthly automatic payments.
SIGN UP FOR CIVIC PAY:
For instructions on how to sign up, please view our tutorial or read on for answers to frequently asked questions.
What if I have a doxo account? As of October 1, we are no longer using the third-party vendor doxo for autopay. Thank you for transitioning to CivicPay!
Are there fees? Currently there are no fees for paying through CivicPay.
Why won’t CivicPay recognize my account? You need to enter your account number and last name or business name exactly as it appears on your bill. All account numbers are in the following format 000000-000. Last name must be formatted with the same punctuation and spacing as it appears on your bill/in our system. If you are still struggling with creating an account, please email ptutilities@cityofpt.us with the subject line “CivicPay account” and be sure to include your account number and/or service address.
I just created an account. When will autopay go into effect? If you sign up prior to bills being posted (end of every month), your balance due will automatically be deducted from your account on the date you select when signing up for autopay. If you sign up for autopay after a bill has posted, you must pay your balance manually as autopay enrollment will not apply to any balance incurred prior to creating your CivicPay account.
How do I add a second account? Go to “My Profile” and click “+ Add Account”
Can I pay through my bank? Yes, you can choose to pay through electronic check or credit/debit card.
Can I still receive a paper bill? Yes, you can still opt to receive a paper bill regardless of how you pay.
CASH, CHECK, OR MONEY ORDER
Mail or Hand-Deliver a check or money order to:
City of Port Townsend
250 Madison St., Suite 1
Port Townsend, WA 98368
Hand-Delivered payments may be placed in the payment dropbox located to the right of the front doors of City Hall 24/7. The box is checked regularly Monday-Friday.
You may also drop off payments at the City Hall front desk, Monday-Thursday, 9:00 a.m. - 4:00 p.m.
ADDITIONAL BILLING INFORMATION
Delinquent Accounts. Utility bills for which payment is not filed and received by the 20th of the month shall be considered delinquent. Delinquent accounts will be assessed a minimum penalty of $5.00 or 1½% (whichever is greater) of the outstanding balance per month. Accounts more than two months past due are eligible for water shut off. Customers will be notified in advance of the City water shut off procedure and payment guidelines.
Income-Based Utility Discount. The City offers a Income-Based Discount Program for qualifying residents for their primary residence.
New Accounts. If you have purchased a new property you can complete a Home Owner Utility Service Application. If you are a new tenant moving in, the property owner or landlord must complete and sign a Tenant Utility Service Application.
Closing Accounts. Contact the Finance Department to set up or close a utility account within 48 hours of your move to allow time for a final meter reading and account processing.
Water Line Issues. Located and fixed a water line leak? You may qualify for an account adjustment. Complete and submit a Leak Credit Request.
