When should I dial 911?

Dial 911 in an emergency situation. If you are not sure, call us and let us determine if the situation requires an emergency response. An emergency is any situation where there is a threat to lives or property, which is occurring at the time of the call, or has just occurred.

If you place a 911 call in Jefferson County, your call will go to the JeffCom 911 Dispatch. The caller's information comes up on a screen and includes the caller's phone number, address, name of billing party, and lists the appropriate fire district that serves the address. The call receiver will need to confirm the information as the information they receive is not always correct. Due to our proximity to Canada, if you place a call to 911 from a cellular phone, depending on which cellular tower picks up the call, you may find yourself speaking with a Canadian dispatch professional; specify your location to the dispatcher clearly, so they will be able to direct your call back to JeffCom 911.

Try to remain calm when reporting an emergency. The call receiver will ask several questions of you and needs to enter that information into a Computer Aided Dispatch (CAD) system. Once this is complete, the dispatcher will send the appropriate units